Develop a Thriving Customer and Employee Experience within One Unified Platform
Built from decades of customer experience design, our product suite helps companies deliver better experiences across phone, live chat, and email.
Untangl is a serverless cloud engineering team for contact centers and CX. We're vendor-neutral, with Amazon Connect experience, and we also build on Google Cloud or fully custom. Our products are model-agnostic, so they work with whichever AI agent you choose.
Omni-channel & workspace copilot
Proactive email templates, automated after-call work (ACW), and unified workspace interaction management.
- Voice, SMS/MMS, native SES email, and web chat
- Proactive templates surfaced before the agent types
- Automated ACW summaries & consumption pricing
100% Auto-QA & agent coaching
Replace a small manual call sample with automated QA and in-call and post-call coaching.
- 100% automated voice, chat & email QA
- In-call & post-call coaching micro-lessons
- Always-current AWS GenAI foundation models
Amazon Connect & AWS, Google Cloud, custom builds
Serverless contact center engineering, vendor-neutral across clouds.
- Model-agnostic Voice AI front door on Connect
- Plug-and-play client-branded queues
- Athena data lakehouses & 12-mo capacity BI
- Google Cloud & custom serverless builds
Real ROI across every level of the experience
With data-driven insights and finely tuned measurement tools, we help businesses achieve real ROI across every level of the customer and employee experience.
- Agents receive proactive templates and automated after-call work so they can focus on empathy
- Coaches gain 100% interaction visibility for targeted in-call and post-call development
- Leaders get real-time Athena lakehouse reporting and 12-month capacity forecasting
- Speed and simplicity drive rapid adoption across internal and BPO teams
Technology is only as powerful as the people behind it. With decades of Contact Center and CX expertise, we bring both innovation and experience to every engagement.
Protecting Your Customers' Privacy
All our products include secure infrastructures that are designed to protect sensitive information. We also are proud to provide HIPAA-compliant data processing for use in medical data. SOC-2 compliant data processing and storage is foundational to our technology. We partner with Amazon and Google Cloud to ensure that our technology remains best-in-class.
Visit the Trust Center →SOC 2
Compliant data processing & storage
HIPAA
Compliant processing for medical data
PCI
Compliance-ready configurations
AWS & Google Cloud
Best-in-class infrastructure partners
