Give your agents the same intelligence as your AI.
Untangl builds the tools behind the front door: a help desk that keeps every customer conversation organized, automated QA and coaching on every call, and Amazon Connect builds that work with any AI model.
Built on
Everyone is building the front door. We build what's behind it.
AI handles the easy contacts. The hard ones go to people, and those people need better tools.
Bring your own AI
We can connect the model you already use to voice and chat, with a warm handoff and full transcript when a person is needed.
The tools behind the front door
Branded queues in days.
Stand up a dedicated queue for each client.
The next ticket, routed to the right agent.
Each agent gets the next ticket to work, with the full conversation history.
Quality review and coaching on every call.
Automatic scoring on every call, plus coaching for each agent.
Wrap-up notes and outcomes on every contact.
Notes and outcomes are captured when the ticket is closed.
Three products, one goal: better-equipped agents
The agent workspace.
Every customer email in one place, routed to the right agent with the full history.
Automated QA and coaching.
Every call reviewed, every agent coached.
Cloud contact center builds.
Amazon Connect, Google Cloud, and custom builds, designed to work with any AI model.
Why teams choose Untangl
Fast to launch
New branded queues in days.
Pay for what you use
No duplicate speech tools or idle servers.
Coach from every call
Find what top agents do and spread it.
Less compliance risk
Every call reviewed, not a sample.
Better reporting
Contact data in Amazon S3 and Athena, not nightly files.
Any AI model
Swap models without rebuilding.
Need more than software?
Untangl is part of Kanda CX. If you also need strategy, BPO help, or a team to run the work, Kanda CX does that.