Making the complex simple.
Untangl makes complex contact center operations simple, combining enterprise-grade serverless technology with decades of frontline CX and BPO expertise.
Untangl, a Kanda CX company, is the technology platform of the Kanda CX family: a serverless cloud engineering team for contact centers. We're vendor-neutral, with Amazon Connect experience, and we build on Google Cloud or fully custom when that fits better, and focus on equipping human agents with the same intelligence as your AI.
Technology is only as powerful as the people behind it.
When front-end AI bots handle the routine inquiries, the conversations that reach your human agents are complex exceptions and high-emotion escalations. Instead of leaving your frontline reps behind, we equip them with proactive templates, automated after-call work (ACW), and real-time coaching.
Built from decades of customer experience design, our product suite helps companies deliver clearer experiences across voice, live chat, and email.
Products
EngageHQ, FocalPoints.AI and serverless cloud solutions (AWS, Google Cloud and custom builds).
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AWS and Google Cloud keep our serverless architecture best-in-class.
Untangl is part of the Kanda CX family
Untangl is now a Kanda CX company — read the announcement
Kanda CX is the parent company of Untangl. Untangl continues to engineer and support its contact center technology suite—EngageHQ, FocalPoints.AI, and serverless Cloud Solutions—while executive CX consulting, BPO pricing benchmarks, RFP governance, and managed services are delivered by Kanda CX.